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SHIPPING
Wherever you are in the mainland United Kingdom, we offer delivery with the following charges on our wines:
6 bottles: £10
12 bottles: £15
18 bottles: £20
24 bottles: £25
Orders above £400: Complimentary Delivery
Dispatch
Orders are usually sent out the next working day after they are placed and deliveries are usually made up to two working days after your order has been dispatched using a third-party courier. At the moment, some deliveries are taking longer than usual to reach their destination due to courier networks being exceptionally busy. Our couriers are doing everything they can to sort through orders as quickly and efficiently as possible and we appreciate your patience and understanding.
No Contact Delivery
A ‘No Contact Delivery Practice’ practice is in place for all orders. The safety and welfare of all staff involved in the network, and you our customers, remains the priority.
If the courier cannot deliver your order, a card will be left to rearrange the date of delivery. For any questions related to the delivery of your order, please contact us at info@simpsonswine.com or call 01227 832200.
Special Instructions
To provide specific delivery instructions such as leaving your wine in a safe place, please use the ‘special instructions’ box on the checkout page. If you would like us to include a handwritten gift card with your order, please add your message in the ‘gift message’ section.
Gift Certificate Postage
Gift Certificates for Experiences are sent out by Royal Mail first class to mainland UK addresses.
RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at info@simpsonswine.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@simpsonswine.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.
Experience Refunds
Please contact us at your earliest convenience if you need to cancel or reschedule your booked experience. We will do all we can to accommodate you on an alternative date and your tickets will remain valid to use for a year from their purchase date. We will not be able to offer a full refund for cancellations made less than 24 hours prior to an event, and less than 48 hours for Sunset Session tours.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on E-Gift Cards.
